Frequently Asked Questions
Everything you need to know about your skincare journey with Dr. Idriss.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Domestic delivery usually takes 3-5 business days.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, we accept returns on gently used products within 30 days of delivery for a full refund, minus shipping costs.
How do I know which product is right for my skin type?
Each product page includes a 'Skin Type' guide. Generally, our formulas are designed to be effective yet gentle enough for sensitive skin, focusing on evening skin tone and improving texture.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Please check our shipping page for a full list of available destinations and international rates.
Are Dr. Idriss products cruelty-free?
Yes, we are committed to ethical beauty. All Dr. Idriss products are cruelty-free and are never tested on animals at any stage of the production process.
Can I use these products while pregnant or nursing?
While our ingredients are generally considered safe, we always recommend consulting with your physician before starting any new skincare routine during pregnancy or while breastfeeding.